Employees are eligible for reimbursement for child care or elder care expenses incurred in your home or care center when your regular provider is unavailable or the care is unexpectedly needed. These expenses must be necessary for you and your spouse to be able to work and cannot be considered as part of your normal child or elder care expenses.

Reimbursement is up to a maximum of $700 USD in local equivalent currency per calendar year. Back-up care benefits are reimbursed to you via your paycheck. This program may be considered a taxable benefit to you and you may see tax deducted from your reimbursement. For questions on the taxation, you should contact a local tax consultant.

The annual deadline for submitting reimbursement requests is November 30. Any expenses submitted after November 30 may count toward the maximum benefit payable for the next calendar year.

How to submit a claim?

Claims are submitted through Concur, please refer to the step-by-step guide in this FAQ.

For more information about the Emergency Back-Up Child Care (or Elder Care) Reimbursement Program and how to apply, read the policy and FAQ documents.